Delivery at a glance

Standard shipping is free for every order, with no minimum spend. We deliver to all 50 US states and Washington, DC. International destinations, US territories and APO/FPO addresses are not currently supported.

Handling takes 1–2 business days. Estimated transit takes a further 3–6 business days, giving an estimated total of 4–8 business days. Business days are Monday through Friday, excluding holidays.

Order cutoff

Our daily cutoff is 3:00 p.m. Eastern Time (America/New_York), Monday through Friday. Orders received after the cutoff, on weekends or on a holiday begin processing on the next business day. This is a processing cutoff, not a promise of same-day dispatch.

Charges and delivery details

The shipping fee and any applicable tax are shown before you pay. Check your complete shipping address, including an apartment or unit number, before placing the order.

Email us promptly if an address needs correcting. Changes depend on the order’s fulfillment stage and may not be possible once it has shipped.

Tracking and separate parcels

Available tracking details are provided after dispatch. A label can appear before the carrier records its first scan. If an order is sent in separate parcels, use the tracking details for each parcel rather than assuming every item will arrive together.

You can use Track My Order or email customer care with your order reference for help.

Delays or a missing parcel

Delivery estimates can change because of carrier disruption, weather, holidays or an address issue. If we cannot ship within the promised handling period, we will explain the delay, provide a revised estimate and offer the choice to accept the delay or cancel for a refund.

If tracking stops updating or says delivered but the parcel cannot be found, check with other members of the household or reception and contact us. We will investigate using the order and carrier information. Do not place a replacement order unless that is the resolution you want.

Damage in transit

Keep the item and packaging and email us within 14 days of delivery with your order reference and clear photographs. We will review the issue and explain the available remedy. This reporting window does not limit rights that apply under consumer law.

Contact Sandra Dumont

Sandra Dumont

520 8th Street SE, Washington, DC 20003, United States

support@sandradumont.com

Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time. We usually reply within one business day.