Sandra Dumont / Customer care

A little guidance.
All in one place.

Find help choosing an item, following your delivery or requesting a return.

Products & checkout

Are the jewelry and styling props included?

No. Each listing is for the storage item named on the product page. Jewelry, watches, cosmetics, furniture and other styling props are not included unless they are expressly listed under the contents. Check the product details before ordering.

How do I choose a jewelry box?

Start with the pieces you wear: ring rolls suit rings, hooks help keep necklaces separate, and open compartments leave room for watches and bracelets. Compare the listed dimensions with the space on your dressing table. For travel, choose a case that suits the small selection you actually want to take.

How should I compare the product dimensions?

Product pages list dimensions in centimeters and inches. Measure the clear space where you intend to use the item and leave room for an open lid, side doors or a drawer. For a tray inside a drawer, check the drawer’s internal width, depth and height.

Does a case prevent tarnishing or make jewelry waterproof?

We do not claim that these storage pieces prevent tarnishing, control humidity or make jewelry waterproof. Follow the care instructions for your jewelry and keep pieces dry before putting them away. A closed case also should not be treated as a security safe.

Will long necklaces fit on a jewelry stand?

Compare the hanging height and design shown on the product page with your necklace length. Chains may need to be clasped at a shorter length or arranged separately. Do not overload the bars or hang a heavy item from one side of a freestanding stand.

Are wooden finishes identical on every piece?

Wood grain and finish appearance can vary between individual pieces. Lighting and screen settings also affect how a color looks. The listed color and configuration identify the version being sold; a walnut-colored finish does not by itself mean an item is made from solid walnut.

How should I look after fabric-lined storage?

Keep the interior dry and remove loose dust gently. Avoid soaking a lined case, applying strong chemicals or placing wet jewelry inside it. For a stain or a specific material question, email us before using a cleaning product.

Can I use a tray for cosmetics or liquids?

These trays are intended for dry personal items and jewelry. They are not designed to contain spilled liquids, wet cosmetics or hot styling tools. Keep liquids in closed containers and protect fabric linings from makeup and perfume.

Do you offer engraving or personalization?

The collection is sold in the exact colors and configurations shown. We do not currently offer an engraving, monogramming or customization option at checkout. A note on an order does not change the supplied product.

Orders & delivery

How much does shipping cost?

Standard US shipping is free on every order, with no minimum order value. Applicable sales tax is shown in your order summary before payment.

When should I expect my order?

Allow 1–2 business days for handling and an estimated 3–6 business days in transit: 4–8 business days in total. Business days are Monday through Friday, excluding holidays. These are estimates rather than a guaranteed arrival date; tracking will show the carrier’s latest progress.

What is your daily order cutoff?

The cutoff is 3:00 p.m. Eastern Time, Monday through Friday. Orders placed after that time, on weekends or on a holiday begin processing on the next business day. The cutoff applies to processing, not same-day delivery.

Where do you deliver?

We deliver to all 50 US states and Washington, DC. We do not currently accept orders for US territories, APO/FPO addresses or international destinations. Enter your complete shipping address at checkout so it can be checked before payment.

Can I change my delivery address or cancel an order?

Contact support@sandradumont.com as soon as possible and include your order reference. We will check whether the order can still be changed or stopped. Once it has entered fulfillment or shipped, an address change or cancellation may no longer be possible.

How do I track my parcel?

Use Track My Order with the order details provided after checkout. Tracking can take a little time to show the carrier’s first scan. If there is no update after the handling window, email us with your order reference and we will look into it.

What should I do if tracking says delivered but I cannot find the parcel?

Check the delivery location, reception area and with anyone who may have accepted the parcel. Then contact us with your order reference and the tracking details. We can help investigate the delivery with the information available from the carrier.

Can I send an order as a gift?

You can enter the recipient’s delivery address at checkout. Please check it carefully and use contact details suitable for delivery. We do not promise gift wrapping or personalized gift notes unless an option is explicitly offered with the order.

Returns & customer care

How long do I have to request a return?

You can request a return within 60 days of delivery. Email support@sandradumont.com with your order reference and the items you want to return. We will explain the next steps and provide the receiving address. Please wait for those instructions before sending a parcel.

What condition should a return be in?

Return the item in its original condition with its supplied components. Pack it securely to protect mirrors, frames, linings and hardware during transit. Our Returns & Refunds policy explains the process, including what to do if an item arrives damaged or incorrect.

Who pays return postage?

For a change-of-mind return, you pay the return postage and the original Free shipping charge is not refunded. There is no restocking fee. If the item arrived damaged, defective or incorrect, contact us so we can arrange an appropriate remedy and return instructions.

When will a refund arrive?

After an authorized return reaches the receiving location, allow up to 2 business days for inspection and refund processing. Your bank or payment provider may then take up to 8 business days to post the credit. Refunds go back to the original payment method.

How soon should I send an approved return?

Send an approved return within 14 days of receiving the return instructions. Use suitable protective packaging and keep the shipment receipt and tracking information until the return has been resolved.

What if something arrives damaged or incorrect?

Email support@sandradumont.com within 14 days of delivery, with your order reference, a description and clear photos of the item and packaging. Keep the packaging while we review the issue. This reporting window does not limit rights that apply under consumer law.

How can I contact Sandra Dumont?

Email support@sandradumont.com. Customer care is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, and we usually reply within one business day. Include your order reference when your question concerns an existing purchase.

Read the full shipping policy and returns & refunds policy.