Your return window

Request a return within 60 days of delivery by emailing support@sandradumont.com. Include your order reference, the item and your reason for returning it. Send an authorized return within 14 days of receiving our instructions.

Items should be in their original condition with all supplied components. Please pack mirrors, frames and delicate hardware securely. Keep the return shipment receipt and tracking details.

Return address

The business address listed below is not an automatic return destination. Use the receiving address provided with your return authorization so the parcel can be identified and processed correctly.

Postage and charges

For a change-of-mind return, you pay the return postage. We do not charge a restocking fee.

If an item is damaged, defective or incorrect, contact us first. We will arrange an appropriate remedy and any necessary return instructions, including postage. Do not pay for a return shipment before we have explained the process for the issue.

Refund timing

Allow up to 2 business days after the return is received for inspection and refund processing. Your bank or payment provider may then take up to 8 business days to post the credit. Refunds are issued to the original payment method.

If a return is incomplete or arrives in a different condition from the one described, we will contact you with the findings and explain the next steps before resolving it. You can ask us to review any discrepancy.

Damaged, defective or incorrect items

Email us within 14 days of delivery with your order reference, a description and clear photos of the item and packaging. Keep the packaging while we investigate. This reporting window does not remove applicable consumer rights.

Cancellations and exchanges

Request a cancellation or change as soon as possible. We will check whether the order can still be stopped before shipment. Once dispatched, the return process may apply.

Contact us if you would like a different item. We will explain return and replacement options; a product being visible on the website does not by itself confirm an exchange or reserve stock.

Contact Sandra Dumont

Sandra Dumont

520 8th Street SE, Washington, DC 20003, United States

support@sandradumont.com

Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time. We usually reply within one business day.